Privacy Policy

At Zwilli Grills Shop, we take your privacy as seriously as we take our grilling tools. Just as we craft premium knives and BBQ accessories with precision, we’ve designed this Privacy Policy to clearly explain how we handle your personal information. This policy applies to all visitors of zwilligrills.com and customers of our global grilling community.

1. Information We Collect

To provide our premium grilling products and services, we collect the following information:

• Order Information: When you purchase our artisan knives or grill accessories, we collect your name, billing/shipping address, payment details, and contact information.
• Account Information: If you create an account, we store your username, password (encrypted), and preferences to enhance your shopping experience.
• Communication Data: When you contact our Savannah-based team, we keep records of our correspondence.
• Technical Data: Like most websites, we automatically collect IP addresses, browser types, and device information to optimize our site performance.

2. How We Use Your Information

We use your data with the same care we apply to forging our Japanese steel knives:

• Process and fulfill your orders for grilling essentials
• Provide customer support worthy of professional pitmasters
• Improve our products and website functionality
• Send order confirmations and shipping notifications
• Prevent fraud and enhance security (using military-grade TLS 1.3 encryption)
• With your consent, send newsletters about new products and grilling tips

3. Data Sharing & Disclosure

We treat your information like our secret BBQ recipes – with utmost confidentiality. We only share data when necessary:

• Service Providers: Trusted partners who help with payment processing (PCI-compliant systems), shipping, and IT services.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, with appropriate confidentiality protections.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As a global provider of grilling equipment (excluding some Asian and remote regions), your data may be processed outside your country. We ensure all transfers comply with applicable data protection laws.

5. Data Security & Storage

We protect your data with the same dedication we apply to crafting competition-grade cast iron:

• 256-bit encryption for all sensitive transactions
• PCI-compliant payment processing (we never store complete card details)
• Regular security audits of our systems
• Data retention only as long as necessary for business or legal requirements

6. Your Rights

You have control over your personal information, including the right to:

• Access, correct, or delete your data
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small files that enhance your experience like a perfectly seasoned grill:

• Essential Cookies: Required for site functionality (e.g., shopping cart)
• Performance Cookies: Help us improve our website
• Marketing Cookies: Used with consent to show relevant ads

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our products and website are designed for BBQ enthusiasts aged 18+. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy as our business evolves. Significant changes will be notified via email or website notice.

Happy Grilling,
The Zwilli Grills Shop Team